Switchboard Operator

ESSENTIAL FUNCTIONS:

1. Answers incoming calls promptly, professionally and politely.
2. Identification of caller needs, answering questions, documenting the discussion, routing calls and/or sending electronic messages, according to clinic policy.
3. Verifies the identity of the caller, authority to access information, and maintains patient confidentiality in accordance with HIPAA regulations and clinic policy.
4. Clearly and professionally documents electronic messages, including name, date of birth, phone number purpose of call, medication, and any other pertinent information.
5. Must be willing to work hours as assigned including rotating Saturday mornings.
6. Attends training sessions as requested and / or desired for knowledge and expertise.
7. Participates in Prairie Clinic safety education, procedures, and drills.
8. Understands and follows all Prairie Clinic employee policies. 
9. Participates in other assigned duties as designated by the Health Information Manager or Clinic Administrator. 

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent.

SKILLS AND ABILITIES: 

• Ability to manage multiple phone lines, take accurate messages, and properly handle calls according to clinic policy.
• Accurate & efficient keyboarding and computer skills.
• Excellent verbal and written communication skills.
• Good interpersonal and organizational skills.